{"id":17609,"date":"2021-03-16T15:00:00","date_gmt":"2021-03-16T08:00:00","guid":{"rendered":"https:\/\/adsplus.vn\/blog\/?p=17609"},"modified":"2021-03-19T10:01:31","modified_gmt":"2021-03-19T03:01:31","slug":"cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong","status":"publish","type":"post","link":"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong","title":{"rendered":"T\u1ed5ng h\u1ee3p c\u00e1c Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1ch \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<p>Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p nh\u1ecf c\u1ee7a b\u1ea1n. \u00c1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng n\u00e0y trong doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. \u0110\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh v\u00e0 gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.<\/p>\n\n\n\n<p>Kh\u00f4ng quan tr\u1ecdng lo\u1ea1i h\u00ecnh kinh doanh b\u1ea1n ho\u1ea1t \u0111\u1ed9ng; kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng m\u00e0 kh\u00f4ng c\u00f3 m\u1ed9t c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh v\u00e0 t\u1eadn t\u00e2m l\u00e0 r\u1ea5t th\u1ea5p. \u0110\u00f3 l\u00e0 l\u00fd do m\u00e0 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng xu\u1ea5t hi\u1ec7n.<\/p>\n\n\n\n<p>\u0110\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i. \u0110\u1ec3 h\u1ecd ti\u1ebfp t\u1ee5c mua s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong c\u1ed9ng \u0111\u1ed3ng doanh nghi\u1ec7p nh\u1ecf. Vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i kh\u00f4ng ch\u1ec9 d\u1ec5 d\u00e0ng h\u01a1n so v\u1edbi vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi m\u00e0 c\u00f2n \u00edt t\u1ed1n k\u00e9m h\u01a1n nhi\u1ec1u. May m\u1eafn thay, nhi\u1ec1u chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng \u0111\u1ed1i d\u1ec5 d\u00e0ng v\u00e0 kh\u00f4ng t\u1ed1n k\u00e9m cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf \u0111\u1ec3 th\u1ef1c hi\u1ec7n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"577\" src=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang-1024x577.jpg\" alt=\"T\u1ed5ng h\u1ee3p c\u00e1c Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1ch \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\" class=\"wp-image-17911\" srcset=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang-1024x577.jpg 1024w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang-300x169.jpg 300w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang-768x432.jpg 768w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang-610x343.jpg 610w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang.jpg 1405w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T\u1ea1i sao gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u1ea1i quan tr\u1ecdng<\/strong><\/h2>\n\n\n\n<p>N\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c n\u1ed7 l\u1ef1c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng; th\u00ec b\u1ea1n \u0111ang b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i qu\u00fd gi\u00e1 \u0111\u1ec3 t\u0103ng doanh thu. Tr\u00ean th\u1ef1c t\u1ebf, m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Frederick Reichheld c\u1ee7a Bain &amp; Company cho th\u1ea5y r\u1eb1ng; Vi\u1ec7c t\u0103ng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n l\u00ean 5% d\u1eabn \u0111\u1ebfn t\u0103ng l\u1ee3i nhu\u1eadn t\u1eeb 25% \u0111\u1ebfn 95%. H\u01a1n n\u1eefa, chi ph\u00ed \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng m\u1edbi cao h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi chi ph\u00ed \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. M\u1ed9t b\u00e1o c\u00e1o c\u1ee7a Harvard Business Review ch\u1ec9 ra r\u1eb1ng; vi\u1ec7c thu h\u00fat m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi \u0111\u1eaft h\u01a1n t\u1eeb 5 \u0111\u1ebfn 25 l\u1ea7n so v\u1edbi vi\u1ec7c gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>C\u00e1ch \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n\n<p>N\u1ebfu b\u1ea1n cam k\u1ebft c\u1ea3i thi\u1ec7n l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, th\u00ec b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n hi\u1ec7n t\u1ea1i t\u1ea1i doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, b\u1ea1n c\u1ea7n t\u00ednh \u0111\u1ebfn s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng b\u1ecb m\u1ea5t trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh c\u0169ng nh\u01b0 s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 \u0111\u01b0\u1ee3c. C\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng d\u1eef li\u1ec7u sau khi t\u00ednh to\u00e1n t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng:<\/p>\n\n\n\n<ul><li>S\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng b\u1ea1n c\u00f3 v\u00e0o cu\u1ed1i m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh (E)<\/li><li>S\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1edbi m\u00e0 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c trong th\u1eddi gian \u0111\u00f3 (N)<br>S\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng b\u1ea1n c\u00f3 v\u00e0o \u0111\u1ea7u m\u1ed9t kho\u1ea3ng th\u1eddi gian (S)<\/li><\/ul>\n\n\n\n<p>T\u00ednh s\u1ed1 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1eef l\u1ea1i b\u1eb1ng c\u00e1ch l\u1ea5y gi\u00e1 tr\u1ecb c\u1ee7a N tr\u1eeb \u0111i gi\u00e1 tr\u1ecb c\u1ee7a E. Sau \u0111\u00f3 t\u00ecm t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m b\u1eb1ng c\u00e1ch chia k\u1ebft qu\u1ea3 \u0111\u00f3 cho t\u1ed5ng s\u1ed1 kh\u00e1ch h\u00e0ng \u0111\u1ea7u k\u1ef3. Nh\u00e2n c\u00e2u tr\u1ea3 l\u1eddi v\u1edbi 100. Do \u0111\u00f3, n\u1ebfu b\u1ea1n v\u00e0 \u0111\u00e3 k\u1ebft th\u00fac v\u1edbi 115 kh\u00e1ch h\u00e0ng (E), c\u00f3 \u0111\u01b0\u1ee3c 20 kh\u00e1ch h\u00e0ng m\u1edbi (N) v\u00e0 b\u1eaft \u0111\u1ea7u v\u1edbi 102 kh\u00e1ch h\u00e0ng (S), b\u1ea1n s\u1ebd c\u00f3 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n 93,13%.<\/p>\n\n\n\n<p>115-20 = 95<\/p>\n\n\n\n<p>95\/102 = .9313<\/p>\n\n\n\n<p>.9313 * 100 = 93,13%<\/p>\n\n\n\n<p>Sau khi hi\u1ec3u c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u00ecnh h\u00ecnh v\u00e0 t\u0103ng l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh trong nh\u1eefng th\u00e1ng t\u1edbi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>C\u00e1c chi\u1ebfn l\u01b0\u1ee3c h\u00e0ng \u0111\u1ea7u \u0111\u1ec3 c\u1ea3i thi\u1ec7n l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n\n<p>Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y nay c\u00f3 v\u1ebb l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 kh\u00f3 kh\u0103n. Tuy nhi\u00ean, c\u00f3 m\u1ed9t s\u1ed1 k\u1ef9 thu\u1eadt \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1eed v\u00e0 \u0111\u00fang m\u00e0 c\u00e1c ch\u1ee7 doanh nghi\u1ec7p nh\u1ecf c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 t\u0103ng l\u00f2ng trung th\u00e0nh v\u00e0 gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cung c\u1ea5p m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh gi\u1edbi thi\u1ec7u<\/strong><\/h3>\n\n\n\n<p>Qu\u00e1 tr\u00ecnh gi\u1edbi thi\u1ec7u c\u00f3 v\u1ebb nh\u01b0 kh\u00f4ng li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, s\u1ef1 th\u1eadt l\u00e0 chi\u1ebfn thu\u1eadt n\u00e0y r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. B\u1ea1n t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng chung c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111\u1ed3ng th\u1eddi gi\u1ea3m thi\u1ec3u c\u0103ng th\u1eb3ng v\u00e0 th\u1ea5t v\u1ecdng. <\/p>\n\n\n\n<p>K\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng l\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau v\u00e0 th\u1eddi h\u1ea1n c\u1ee7a ch\u00ednh h\u1ecd h\u01a1n. H\u1ecd kh\u00f4ng ch\u1ec9 h\u1ea1nh ph\u00fac h\u01a1n v\u1edbi c\u00f4ng ty c\u1ee7a b\u1ea1n m\u00e0 c\u00f2n c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng gi\u1edbi thi\u1ec7u b\u1ea1n v\u1edbi b\u1ea1n b\u00e8 v\u00e0 \u0111\u1ed3ng nghi\u1ec7p h\u01a1n. M\u1ed9t l\u1ee3i \u00edch b\u1ed5 sung, n\u1ebfu b\u1ea1n \u0111\u0103ng c\u00e1c video h\u01b0\u1edbng d\u1eabn v\u00e0 c\u00e1c video gi\u1ea3i th\u00edch kh\u00e1c tr\u00ean YouTube; ch\u00fang c\u0169ng c\u00f3 th\u1ec3 thu h\u00fat doanh nghi\u1ec7p m\u1edbi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>S\u1eed d\u1ee5ng Email Marketing \u0111\u1ec3 gi\u1eef li\u00ean l\u1ea1c<\/strong><\/h3>\n\n\n\n<p>\u0110\u00f4i khi, \u0111i\u1ec1u duy nh\u1ea5t ng\u0103n kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng l\u1eb7p l\u1ea1i l\u00e0 h\u1ecd kh\u00f4ng ngh\u0129 \u0111\u1ebfn b\u1ea1n khi h\u1ecd s\u1eb5n s\u00e0ng mua l\u1ea1i. V\u00ec v\u1eady, h\u1ecd mua t\u1eeb ng\u01b0\u1eddi kh\u00e1c. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y b\u1eb1ng c\u00e1ch ghi nh\u1edb t\u00ean c\u00f4ng ty c\u1ee7a b\u1ea1n v\u1edbi ti\u1ebfp th\u1ecb qua email. B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi th\u00f4ng tin s\u1ea3n ph\u1ea9m, tin t\u1ee9c ng\u00e0nh, m\u1eb9o k\u1ecbp th\u1eddi li\u00ean quan \u0111\u1ebfn nh\u1eefng g\u00ec b\u1ea1n b\u00e1n v\u00e0 c\u00e1c t\u00e0i li\u1ec7u kh\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n quan t\u00e2m. Th\u00f4ng tin li\u00ean l\u1ea1c s\u1ebd gi\u00fap ghi nh\u1edb c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Th\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng v\u00ec s\u1ef1 trung th\u00e0nh c\u1ee7a h\u1ecd<\/strong><\/h3>\n\n\n\n<p>B\u1ea1n bi\u1ebft \u01a1n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00ec \u0111\u00e3 ti\u1ebfp t\u1ee5c ch\u1ecdn b\u1ea1n trong cu\u1ed9c thi. T\u1ea1i sao kh\u00f4ng th\u01b0\u1edfng cho l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd; trong khi khuy\u1ebfn kh\u00edch h\u1ecd ch\u1ecdn l\u1ea1i s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n trong t\u01b0\u01a1ng lai? 10% kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u chi ti\u00eau \u01b0\u1edbc t\u00ednh nhi\u1ec1u g\u1ea5p ba l\u1ea7n so v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f2n l\u1ea1i c\u1ee7a b\u1ea1n. <\/p>\n\n\n\n<p>V\u00ec v\u1eady, vi\u1ec7c cung c\u1ea5p cho nh\u1eefng kh\u00e1ch h\u00e0ng chi ti\u00eau cao \u0111\u00f3 m\u1ed9t l\u00fd do \u0111\u1ec3 quay l\u1ea1i nhi\u1ec1u l\u1ea7n s\u1ebd tr\u1ea3 ti\u1ec1n. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ph\u1ea7n th\u01b0\u1edfng t\u1ed1t nh\u1ea5t; mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 mi\u1ec5n ph\u00ed, ph\u1ea7n th\u01b0\u1edfng, phi\u1ebfu gi\u1ea3m gi\u00e1 ho\u1eb7c th\u1eadm ch\u00ed c\u01a1 h\u1ed9i mua h\u00e0ng tr\u01b0\u1edbc khi ph\u00e1t h\u00e0nh ch\u00ednh th\u1ee9c.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>S\u1eed d\u1ee5ng kh\u1ea3o s\u00e1t<\/strong><\/h3>\n\n\n\n<p>L\u00e0 m\u1ed9t ch\u1ee7 doanh nghi\u1ec7p, c\u00f3 th\u1ec3 kh\u00f3 bi\u1ebft ch\u00ednh x\u00e1c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang ngh\u0129. N\u1ebfu b\u1ea1n mu\u1ed1n th\u1ef1c hi\u1ec7n b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 x\u00e2y d\u1ef1ng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n. H\u00e3y c\u00e2n nh\u1eafc y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111i\u1ec1n v\u00e0o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn. C\u00f9ng v\u1edbi vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n. Ho\u1eb7c ti\u1ebft l\u1ed9 nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n hy v\u1ecdng b\u1ea1n cung c\u1ea5p trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Gi\u1ea3m gi\u00e1 chu \u0111\u00e1o<\/strong><\/h3>\n\n\n\n<p>Vi\u1ec7c r\u01a1i v\u00e0o b\u1eaby gi\u1ea3m gi\u00e1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 g\u00e2y ra nh\u1eefng h\u1eadu qu\u1ea3 ti\u00eau c\u1ef1c. Sau c\u00f9ng, b\u1ea1n kh\u00f4ng mu\u1ed1n \u0111\u01b0a ra m\u1ee9c gi\u00e1 th\u1ea5p \u0111\u1ebfn m\u1ee9c khi\u1ebfn b\u1ea1n li\u00ean t\u1ee5c b\u1ecb m\u1ea5t ti\u1ec1n. Tuy nhi\u00ean, m\u00e3 khuy\u1ebfn m\u00e3i ho\u1eb7c phi\u1ebfu mua h\u00e0ng kh\u00f4ng th\u01b0\u1eddng xuy\u00ean c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch trong vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, h\u00e3y c\u00e2n nh\u1eafc g\u1eedi nh\u1eefng \u01b0u \u0111\u00e3i n\u00e0y cho nh\u1eefng ng\u01b0\u1eddi mua l\u1ea7n \u0111\u1ea7u; sau khi h\u1ecd ho\u00e0n t\u1ea5t giao d\u1ecbch mua. B\u1ea1n c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch h\u1ecd c\u00e2n nh\u1eafc mua h\u00e0ng c\u1ee7a b\u1ea1n l\u1ea7n n\u1eefa. Trong khi tr\u00ed nh\u1edb c\u1ee7a b\u1ea1n v\u1eabn c\u00f2n nguy\u00ean v\u1eb9n trong t\u00e2m tr\u00ed h\u1ecd.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Sai l\u1ea7m \u0111\u00fang<\/strong><\/h3>\n\n\n\n<p>Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi mua h\u00e0ng nhi\u1ec1u h\u01a1n. \u0110\u00f3 c\u0169ng l\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng khi m\u1ecdi th\u1ee9 tr\u1edf n\u00ean t\u1ed3i t\u1ec7. V\u00ed d\u1ee5, \u0111\u00f4i khi s\u1ea3n ph\u1ea9m b\u1ecb h\u1ecfng ngay sau khi mua ho\u1eb7c kh\u00e1ch h\u00e0ng kh\u00f4ng s\u1eed d\u1ee5ng \u0111\u00fang c\u00e1ch. H\u00e3y d\u00e0nh th\u1eddi gian li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng qua email ho\u1eb7c tin nh\u1eafn tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. \u0110\u1ec3 h\u1ecfi c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. \u00dd ch\u00ed t\u1ed1t n\u00e0y t\u1ea1o ra c\u00f3 kh\u1ea3 n\u0103ng th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u1edbi b\u1ea1n trong t\u01b0\u01a1ng lai khi h\u1ecd c\u1ea7n h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Theo d\u00f5i c\u00e1c xe h\u00e0ng b\u1ecb b\u1ecf r\u01a1i<\/strong><\/h3>\n\n\n\n<p>\u0110\u00f4i khi kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n c\u00f3 \u00fd \u0111\u1ecbnh mua m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 ch\u1ec9 \u0111\u1ec3 b\u1ecb ph\u00e2n t\u00e2m tr\u01b0\u1edbc khi h\u1ecd c\u00f3 th\u1ec3 nh\u1ea5n n\u00fat \u201cHo\u00e0n t\u1ea5t mua h\u00e0ng\u201d. N\u1ebfu b\u1ea1n nh\u1eadn th\u1ea5y r\u1eb1ng nhi\u1ec1u kh\u00e1ch h\u00e0ng \u0111ang \u0111\u1ec3 s\u1ea3n ph\u1ea9m trong gi\u1ecf h\u00e0ng c\u1ee7a h\u1ecd. H\u00e3y ngh\u0129 \u0111\u1ebfn vi\u1ec7c l\u00e0m g\u00ec \u0111\u00f3 \u0111\u1ec3 c\u1eaft gi\u1ea3m t\u1ef7 l\u1ec7 b\u1ecf qua. V\u00ed d\u1ee5: b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi m\u1ed9t email ti\u1ebfp theo \u0111\u1ec3 nh\u1eafc h\u1ecd r\u1eb1ng m\u1eb7t h\u00e0ng v\u1eabn c\u00f2n. B\u1ea1n th\u1eadm ch\u00ed c\u00f3 th\u1ec3 mu\u1ed1n cung c\u1ea5p m\u00e3 gi\u1ea3m gi\u00e1, ch\u1eb3ng h\u1ea1n nh\u01b0 \u01b0u \u0111\u00e3i giao h\u00e0ng mi\u1ec5n ph\u00ed. \u0110\u00f4i khi s\u1ef1 th\u00fac \u0111\u1ea9y nh\u1ecf n\u00e0y l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea7n \u0111\u1ec3 ho\u00e0n t\u1ea5t giao d\u1ecbch b\u00e1n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>L\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n<\/strong><\/h3>\n\n\n\n<p>\u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p g\u1ea1ch v\u00e0 v\u1eefa. Ch\u00fang ta \u0111ang s\u1ed1ng trong m\u1ed9t th\u1ebf gi\u1edbi ng\u00e0y c\u00e0ng v\u00f4 v\u1ecb. Khi kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng b\u1ea1n quan t\u00e2m \u0111\u1ebfn h\u1ecd, th\u00edch h\u1ecd v\u00e0 s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1 h\u1ecd. H\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng s\u1ebd ti\u1ebfp t\u1ee5c quay l\u1ea1i. M\u1ed9t n\u1ee5 c\u01b0\u1eddi v\u00e0 nh\u1eefng l\u1eddi nh\u01b0 &#8220;H\u00f4m nay b\u1ea1n th\u1ebf n\u00e0o?&#8221; &#8220;T\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho b\u1ea1n kh\u00f4ng?&#8221; v\u00e0 &#8220;Ch\u00fang t\u00f4i r\u1ea5t vui khi th\u1ea5y b\u1ea1n tr\u1edf l\u1ea1i&#8221;, b\u1ea1n kh\u00f4ng m\u1ea5t chi ph\u00ed n\u00e0o v\u00e0 c\u00f3 th\u1ec3 \u0111i m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i h\u01b0\u1edbng t\u1edbi vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 kinh doanh l\u1eb7p l\u1ea1i.<\/p>\n\n\n\n<p>V\u1edbi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng tr\u00ean hy v\u1ecdng b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng n\u00ean m\u1ed9t m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eebng v\u1edbi kh\u00e1ch h\u00e0ng c\u0169 v\u00e0 m\u1edbi c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Adsplus.vn<\/strong><\/h4>\n\n\n\n<p><em>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 xem b\u00e0i vi\u1ebft <\/em>n\u00e0y<em>. H\u00e3y c\u1eadp nh\u1eadt th\u00eam c\u00e1c b\u00e0i vi\u1ebft t\u1eeb Adsplus \u0111\u1ec3 bi\u1ebft th\u00eam nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t v\u1ec1 Kinh Doanh v\u00e0 c\u00e1c Tips <a href=\"https:\/\/adsplus.vn\/blog\/kinh-doanh-online-hieu-qua-nhanh-chong-tuc-thoi-voi-3-ong-trum-cong-nghe\/\"><strong>ch\u1ea1y qu\u1ea3ng c\u00e1o<\/strong><\/a> hi\u1ec7u qu\u1ea3.<\/em><\/p>\n\n\n\n<ul><li><span class=\"has-inline-color has-vivid-red-color\">Tham kh\u1ea3o c\u00e1c kh\u00f3a h\u1ecdc Google Ads, Facebook Ads t\u1ea1i <strong>guru.edu.vn<\/strong><\/span><\/li><li><span class=\"has-inline-color has-vivid-red-color\">Tham kh\u1ea3o c\u00e1c g\u00f3i set up t\u00e0i kho\u1ea3n qu\u1ea3ng c\u00e1o Google Ads, Facebook Ads t\u1ea1i <strong><a rel=\"nofollow noreferrer noopener\" href=\"https:\/\/hubs.la\/H0BrYSB0\" target=\"_blank\">1ad.vn<\/a><\/strong><\/span><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p nh\u1ecf c\u1ee7a b\u1ea1n. \u00c1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng n\u00e0y trong doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. \u0110\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh v\u00e0 gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i. Kh\u00f4ng quan tr\u1ecdng lo\u1ea1i h\u00ecnh kinh doanh b\u1ea1n ho\u1ea1t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":17911,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[925],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng [HOT NEWS]<\/title>\n<meta name=\"description\" content=\"Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh, gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng [HOT NEWS]\" \/>\n<meta property=\"og:description\" content=\"Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh, gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong\" \/>\n<meta property=\"og:site_name\" content=\"K\u00eanh chia s\u1ebb ki\u1ebfn th\u1ee9c marketing online\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AdsplusVietnam\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-16T08:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-19T03:01:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1405\" \/>\n\t<meta property=\"og:image:height\" content=\"791\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"wdt_admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"wdt_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong\",\"url\":\"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong\",\"name\":\"Chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng [HOT NEWS]\",\"isPartOf\":{\"@id\":\"https:\/\/adsplus.vn\/blog\/#website\"},\"datePublished\":\"2021-03-16T08:00:00+00:00\",\"dateModified\":\"2021-03-19T03:01:31+00:00\",\"author\":{\"@id\":\"https:\/\/adsplus.vn\/blog\/#\/schema\/person\/f1220ca40b12e7b7c3d426c3dc260d4a\"},\"description\":\"Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh, gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.\",\"breadcrumb\":{\"@id\":\"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/adsplus.vn\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u1ed5ng h\u1ee3p c\u00e1c Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1ch \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/adsplus.vn\/blog\/#website\",\"url\":\"https:\/\/adsplus.vn\/blog\/\",\"name\":\"Adsplus Blog\",\"description\":\"K\u00eanh chia s\u1ebb ki\u1ebfn th\u1ee9c marketing online\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/adsplus.vn\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"vi\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/adsplus.vn\/blog\/#\/schema\/person\/f1220ca40b12e7b7c3d426c3dc260d4a\",\"name\":\"wdt_admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/adsplus.vn\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/14bae4dc78b1caa11a03c166786aedd7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/14bae4dc78b1caa11a03c166786aedd7?s=96&d=mm&r=g\",\"caption\":\"wdt_admin\"},\"url\":\"https:\/\/adsplus.vn\/blog\/author\/root\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng [HOT NEWS]","description":"Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh, gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong","og_locale":"vi_VN","og_type":"article","og_title":"Chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng [HOT NEWS]","og_description":"Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh, gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.","og_url":"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong","og_site_name":"K\u00eanh chia s\u1ebb ki\u1ebfn th\u1ee9c marketing online","article_publisher":"https:\/\/www.facebook.com\/AdsplusVietnam\/","article_published_time":"2021-03-16T08:00:00+00:00","article_modified_time":"2021-03-19T03:01:31+00:00","og_image":[{"width":1405,"height":791,"url":"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/03\/tong-hop-cac-chien-luoc-va-cach-do-luong-ty-le-giu-chan-khach-hang.jpg","type":"image\/jpeg"}],"author":"wdt_admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"wdt_admin","Est. reading time":"13 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong","url":"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong","name":"Chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng [HOT NEWS]","isPartOf":{"@id":"https:\/\/adsplus.vn\/blog\/#website"},"datePublished":"2021-03-16T08:00:00+00:00","dateModified":"2021-03-19T03:01:31+00:00","author":{"@id":"https:\/\/adsplus.vn\/blog\/#\/schema\/person\/f1220ca40b12e7b7c3d426c3dc260d4a"},"description":"Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh, gi\u1eef kh\u00e1ch h\u00e0ng quay l\u1ea1i.","breadcrumb":{"@id":"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/adsplus.vn\/blog\/cac-chien-luoc-giu-chan-khach-hang-de-giup-cac-doanh-nghiep-nho-thanh-cong#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/adsplus.vn\/blog\/"},{"@type":"ListItem","position":2,"name":"T\u1ed5ng h\u1ee3p c\u00e1c Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1ch \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng"}]},{"@type":"WebSite","@id":"https:\/\/adsplus.vn\/blog\/#website","url":"https:\/\/adsplus.vn\/blog\/","name":"Adsplus Blog","description":"K\u00eanh chia s\u1ebb ki\u1ebfn th\u1ee9c marketing online","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/adsplus.vn\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"vi"},{"@type":"Person","@id":"https:\/\/adsplus.vn\/blog\/#\/schema\/person\/f1220ca40b12e7b7c3d426c3dc260d4a","name":"wdt_admin","image":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/adsplus.vn\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/14bae4dc78b1caa11a03c166786aedd7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/14bae4dc78b1caa11a03c166786aedd7?s=96&d=mm&r=g","caption":"wdt_admin"},"url":"https:\/\/adsplus.vn\/blog\/author\/root"}]}},"_links":{"self":[{"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/posts\/17609"}],"collection":[{"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/comments?post=17609"}],"version-history":[{"count":0,"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/posts\/17609\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/media\/17911"}],"wp:attachment":[{"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/media?parent=17609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/categories?post=17609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adsplus.vn\/blog\/wp-json\/wp\/v2\/tags?post=17609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}