{"id":19054,"date":"2021-04-30T09:14:00","date_gmt":"2021-04-30T02:14:00","guid":{"rendered":"https:\/\/adsplus.vn\/blog\/?p=19054"},"modified":"2021-04-28T10:19:27","modified_gmt":"2021-04-28T03:19:27","slug":"cach-phan-tich-insight-khach-hang","status":"publish","type":"post","link":"https:\/\/adsplus.vn\/blog\/cach-phan-tich-insight-khach-hang","title":{"rendered":"C\u00e1ch ph\u00e2n t\u00edch Insight kh\u00e1ch h\u00e0ng (Customer Intelligence)"},"content":{"rendered":"\n<p>Ch\u00fang ta t\u1eadp trung v\u00e0o n\u1ed9i b\u1ed9, kh\u00f4ng nh\u00ecn ra b\u00ean ngo\u00e0i. Quan tr\u1ecdng nh\u1ea5t, ch\u00ednh l\u00e0 m\u1ea5t \u0111i s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi n\u1ed7i \u0111au, nhu c\u1ea7u v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. Hay c\u00f2n g\u1ecdi l\u00e0 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch Insight c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>N\u1ebfu b\u1ea1n mu\u1ed1n ph\u00e1t tri\u1ec3n m\u1ed9t l\u1ee3i th\u1ebf m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng trong kinh doanh v\u00e0 \u0111\u1ec3 th\u0103ng ti\u1ebfn s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh. Th\u00ec Customer Intelligence ch\u00ednh l\u00e0 n\u00f3. Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng l\u00e0 kh\u1ea3 n\u0103ng suy ngh\u0129 l\u1ea1i v\u00e0 x\u00e1c \u0111\u1ecbnh l\u1ea1i; c\u00e1ch b\u1ea1n thu h\u00fat v\u00e0 duy tr\u00ec kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"576\" src=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/04\/phan-tich-insight-khach-hang.png\" alt=\"C\u00e1ch ph\u00e2n t\u00edch Insight kh\u00e1ch h\u00e0ng (Customer Intelligence)\" class=\"wp-image-19058\" srcset=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/04\/phan-tich-insight-khach-hang.png 1024w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/04\/phan-tich-insight-khach-hang-300x169.png 300w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/04\/phan-tich-insight-khach-hang-768x432.png 768w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/04\/phan-tich-insight-khach-hang-610x343.png 610w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong b\u1ed1n tr\u00ed th\u00f4ng minh m\u00e0 Valeh Nazemoff x\u00e1c \u0111\u1ecbnh; trong cu\u1ed1n s\u00e1ch c\u1ee7a c\u00f4 &#8220;The Four Intelligences of Business Mind&#8221;. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>X\u00e2y d\u1ef1ng m\u1ed9t h\u00ecnh \u1ea3nh r\u00f5 r\u00e0ng v\u1ec1 kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a b\u1ea1n<\/strong><\/h2>\n\n\n\n<p>\u0110\u1ec3 th\u1ef1c hi\u1ec7n b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean nh\u1eb1m x\u00e2y d\u1ef1ng Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng. B\u1ea1n c\u1ea7n ph\u00e1t tri\u1ec3n v\u00e0 truy\u1ec1n \u0111\u1ea1t s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p><strong>Th\u00f4ng qua B\u1ed1n Th\u00f4ng minh c\u1ee7a \u0110\u1ea7u \u00f3c Kinh doanh:<\/strong><\/p>\n\n\n\n<p>\u201cB\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong Customer Intelligence l\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t h\u00ecnh \u1ea3nh r\u00f5 r\u00e0ng &#8211; cho b\u1ea3n th\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n &#8211; v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai. C\u00e2u h\u1ecfi \u0111\u1ea7u ti\u00ean \u0111\u1ec3 t\u1ef1 h\u1ecfi b\u1ea3n th\u00e2n l\u00e0 &#8220;Ai l\u00e0 kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a b\u1ea1n?&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0110\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 ti\u1ebft l\u1ed9 kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a b\u1ea1n<\/strong><\/h2>\n\n\n\n<p>Nazemoff \u0111\u1ec1 xu\u1ea5t \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 c\u1ea3i thi\u1ec7n Customer Intelligence c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi v\u1ec1 kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh. \u0110\u1ec3 c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t h\u00ecnh \u1ea3nh tr\u1ef1c quan t\u1ed5ng h\u1ee3p v\u1ec1 ch\u00ednh x\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai. Gi\u00fap t\u00ecm ra h\u01b0\u1edbng ph\u00e2n t\u00edch Insight c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau.<\/p>\n\n\n\n<p><strong>Th\u00f4ng qua B\u1ed1n Th\u00f4ng minh c\u1ee7a \u0110\u1ea7u \u00f3c Kinh doanh:<\/strong><\/p>\n\n\n\n<ul><li>H\u1ecd bao nhi\u00eau tu\u1ed5i?<\/li><li>S\u1edf th\u00edch c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li><li>Ch\u01b0\u01a1ng tr\u00ecnh truy\u1ec1n h\u00ecnh \/ b\u1ed9 phim y\u00eau th\u00edch c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li><li>H\u1ecd thu\u1ed9c nh\u1eefng ng\u00e0nh n\u00e0o?<\/li><li>H\u1ecd thu\u1ed9c nh\u1eefng ph\u00f2ng ban n\u00e0o?<\/li><li>Ch\u1ee9c n\u0103ng v\u00e0 tr\u00e1ch nhi\u1ec7m c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li><li>H\u1ecd c\u00f3 ph\u1ea3i l\u00e0 th\u00e0nh vi\u00ean c\u1ee7a c\u00e1c hi\u1ec7p h\u1ed9i th\u01b0\u01a1ng m\u1ea1i kh\u00f4ng? Nh\u1eefng c\u00e1i n\u00e0o?<\/li><li>Tr\u00ecnh \u0111\u1ed9 h\u1ecdc v\u1ea5n c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li><li>H\u1ecd \u0111\u01b0\u1ee3c h\u1ee3p t\u00e1c v\u1edbi ai v\u1ec1 chuy\u00ean m\u00f4n?<\/li><li>H\u1ecd \u0111\u1ecdc nh\u1eefng t\u1ea1p ch\u00ed th\u01b0\u01a1ng m\u1ea1i ho\u1eb7c c\u00f4ng nghi\u1ec7p n\u00e0o?<\/li><li>H\u1ecd \u0111\u1ecdc nh\u1eefng t\u1ea1p ch\u00ed, blog v\u00e0 trang web c\u00f3 s\u1edf th\u00edch chung n\u00e0o?<\/li><li>S\u1ea3n ph\u1ea9m y\u00eau th\u00edch c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li><li>H\u1ecd tin v\u00e0o nh\u1eefng lo\u1ea1i h\u00ecnh d\u1ecbch v\u1ee5 n\u00e0o?<\/li><li>H\u1ecd theo d\u00f5i ho\u1eb7c ng\u01b0\u1ee1ng m\u1ed9 ai tr\u00ean c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Twitter, LinkedIn v\u00e0 Facebook?<\/li><li>H\u1ecd \u1ee7ng h\u1ed9 nh\u1eefng t\u1ed5 ch\u1ee9c t\u1eeb thi\u1ec7n n\u00e0o?<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Theo d\u00f5i, t\u1eadp trung v\u00e0 l\u00e0m r\u00f5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/strong><\/h2>\n\n\n\n<p>M\u1eb7c d\u00f9 c\u00f3 v\u1ebb nh\u01b0 r\u1ea5t nhi\u1ec1u c\u00f4ng vi\u1ec7c ho\u1eb7c l\u00e3ng ph\u00ed th\u1eddi gian. Nh\u01b0ng b\u1ea1n s\u1ebd th\u1ef1c s\u1ef1 c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin chi ti\u1ebft m\u1edbi khi c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u00ecnh. T\u1ea5t c\u1ea3 l\u00e0 m\u1ed9t ph\u1ea7n trong vi\u1ec7c x\u00e2y d\u1ef1ng Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Th\u00f4ng qua B\u1ed1n Th\u00f4ng minh c\u1ee7a \u0110\u1ea7u \u00f3c Kinh doanh:<\/strong><\/h4>\n\n\n\n<p>\u201c\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i tr\u1ea3i qua b\u00e0i t\u1eadp n\u00e0y. Tr\u01b0\u1edbc khi ph\u00e1t tri\u1ec3n nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y, t\u00f4i tin r\u1eb1ng to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh kh\u00e1 t\u1ebb nh\u1ea1t v\u00e0 l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a t\u00f4i. Tr\u00e1i ng\u01b0\u1ee3c v\u1edbi suy ngh\u0129 ban \u0111\u1ea7u c\u1ee7a t\u00f4i. T\u00f4i th\u1ea5y r\u1eb1ng n\u00f3 gi\u00fap t\u00f4i \u0111i\u1ec1u ch\u1ec9nh, t\u1eadp trung v\u00e0 mang l\u1ea1i s\u1ef1 r\u00f5 r\u00e0ng v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng m\u00e0 t\u00f4i \u0111ang ph\u1ee5c v\u1ee5 c\u0169ng nh\u01b0 c\u00e1ch ti\u1ebfp th\u1ecb v\u1edbi h\u1ecd \u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>V\u00ed d\u1ee5 v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n\n<p>Personas l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n tr\u1edf n\u00ean s\u1ed1ng \u0111\u1ed9ng. B\u1eb1ng c\u00e1ch \u0111\u1eb7t cho h\u1ecd m\u1ed9t c\u00e1i t\u00ean v\u00e0 m\u1ed9t c\u00e2u chuy\u1ec7n phong ph\u00fa v\u1ec1 \u201cm\u1ed9t ng\u00e0y trong \u0111\u1eddi\u201d. B\u1eb1ng c\u00e1ch t\u1ea1o c\u00e1 t\u00ednh cho kh\u00e1ch h\u00e0ng. B\u1ea1n c\u1ea3i thi\u1ec7n Customer Intelligence v\u00ec b\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c r\u1ea5t c\u1ee5 th\u1ec3 v\u1ec1 nh\u1eefng n\u1ed7i \u0111au, nhu c\u1ea7u v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u00ednh l\u00e0 l\u00fac b\u1ea1n t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/p>\n\n\n\n<p><strong>Th\u00f4ng qua B\u1ed1n Th\u00f4ng minh c\u1ee7a \u0110\u1ea7u \u00f3c Kinh doanh:<\/strong><\/p>\n\n\n\n<p>Janet Wood, Ph\u00f3 Ch\u1ee7 t\u1ecbch \u0110i\u1ec1u h\u00e0nh v\u1ec1 Nh\u00e2n t\u00e0i v\u00e0 L\u00e3nh \u0111\u1ea1o t\u1ea1i SAP, \u0111\u00e3 t\u1ea1o ra m\u1ed9t phi\u00ean b\u1ea3n kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh v\u00e0 nh\u1eadn th\u1ea5y n\u00f3 v\u00f4 c\u00f9ng qu\u00fd gi\u00e1. C\u00f4 \u1ea5y \u0111\u00e3 l\u00e0m \u0111i\u1ec1u n\u00e0y th\u00f4ng qua m\u1ed9t h\u1ed9i th\u1ea3o do Design Thinking t\u1eeb Tr\u01b0\u1eddng Thi\u1ebft k\u1ebf t\u1ea1i \u0110\u1ea1i h\u1ecdc Stanford cung c\u1ea5p. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Janet Wood \u0111\u00e3 n\u00f3i: <\/strong><\/h4>\n\n\n\n<p>\u201cBu\u1ed5i h\u1ed9i th\u1ea3o k\u00e9o d\u00e0i hai ng\u00e0y m\u00e0 t\u00f4i \u0111\u00e3 tham gia, th\u1ef1c s\u1ef1 t\u1eadp trung v\u00e0o vi\u1ec7c thu h\u00fat v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n t\u00e0i trong SAP. N\u00f3 th\u1ef1c s\u1ef1 \u0111\u00e3 thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i v\u00e0 nh\u1eefng g\u00ec ch\u00fang t\u00f4i \u0111ang c\u1ed1 g\u1eafng l\u00e0m\u2026 Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i th\u1ef1c s\u1ef1 l\u00e0 nh\u00e2n vi\u00ean v\u00e0 nh\u00e2n vi\u00ean ti\u1ec1m n\u0103ng c\u1ee7a ch\u00fang t\u00f4i. B\u1ea1n t\u1ea1o ra c\u00e1 t\u00ednh\u2026 B\u1ea1n th\u1ef1c s\u1ef1 \u0111i \u0111\u1ebfn \u0111i\u1ec3m ph\u1ea3i n\u00f3i r\u1eb1ng \u2018\u0110\u01b0\u1ee3c r\u1ed3i, nh\u00e2n v\u1eadt n\u00e0y, t\u00ean c\u00f4 \u1ea5y l\u00e0 Susan, c\u00f4 \u1ea5y s\u1ed1ng \u1edf San Francisco v\u00e0 c\u00f4 \u1ea5y v\u1eeba t\u1ed1t nghi\u1ec7p c\u1eed nh\u00e2n khoa h\u1ecdc m\u00e1y t\u00ednh. C\u00f4 \u1ea5y \u0111\u00e3 c\u00f3 b\u1ea1n trai. C\u00f4 \u1ea5y \u0111ang l\u00e0m b\u1ed3i b\u00e0n trong su\u1ed1t m\u00f9a h\u00e8 v\u00e0 c\u00f4 \u1ea5y \u0111ang c\u1ed1 g\u1eafng quy\u1ebft \u0111\u1ecbnh x. &#8220;B\u1ea1n ti\u1ebfp t\u1ee5c t\u1ea1o ra to\u00e0n b\u1ed9 c\u00f4ng tr\u00ecnh ki\u1ebfn \u200b\u200btr\u00fac l\u00fd t\u01b0\u1edfng n\u00e0y.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T\u1ef1 \u0111\u1eb7t m\u00ecnh v\u00e0o T\u01b0 duy c\u1ee7a Kh\u00e1ch h\u00e0ng L\u00fd t\u01b0\u1edfng<\/strong><\/h2>\n\n\n\n<p>Th\u1ef1c h\u00e0nh n\u00e2ng cao Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch b\u01b0\u1edbc v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Khi b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm c\u00e1ch \u0111\u1ec3 tr\u1edf n\u00ean ph\u00f9 h\u1ee3p h\u01a1n. B\u1eb1ng c\u00e1ch th\u1ef1c s\u1ef1 c\u00f3 s\u1ef1 \u0111\u1ed3ng c\u1ea3m, b\u1eb1ng c\u00e1ch th\u1ef1c s\u1ef1 bi\u1ebft nh\u1eefng n\u1ed7i \u0111au, nhu c\u1ea7u v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 tr\u1ef1c ti\u1ebfp gi\u1ea3i quy\u1ebft ch\u00fang.<\/p>\n\n\n\n<p>B\u1ea1n c\u00f3 th\u1ec3 s\u00e1ng t\u1ea1o v\u1edbi c\u00e1c c\u00e1ch ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c mong mu\u1ed1n, nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p><strong>Th\u00f4ng qua B\u1ed1n Th\u00f4ng minh c\u1ee7a \u0110\u1ea7u \u00f3c Kinh doanh:<\/strong><\/p>\n\n\n\n<p>\u201cM\u1ee5c ti\u00eau c\u1ee7a Wood l\u00e0 t\u00ecm ra c\u00e1ch SAP c\u00f3 th\u1ec3 tr\u1edf n\u00ean h\u1ea5p d\u1eabn nh\u1ea5t \u0111\u1ed1i v\u1edbi \u1ee9ng vi\u00ean l\u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd \u2013 nh\u1eefng sinh vi\u00ean m\u1edbi t\u1ed1t nghi\u1ec7p xu\u1ea5t s\u1eafc nh\u1ea5t tr\u00ean th\u1ecb tr\u01b0\u1eddng vi\u1ec7c l\u00e0m. B\u00ed quy\u1ebft c\u0169ng gi\u1ed1ng nh\u01b0 trong Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng, l\u00e0 \u0111\u1eb7t b\u1ea3n th\u00e2n v\u00e0o suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a c\u00f4 \u1ea5y \u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tho\u00e1t kh\u1ecfi vi\u1ec7c qu\u00e1 t\u1eadp trung v\u00e0o n\u1ed9i b\u1ed9<\/strong><\/h2>\n\n\n\n<p>Th\u1ef1c h\u00e0nh x\u00e2y d\u1ef1ng Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. B\u1eb1ng c\u00e1ch nh\u00ecn ra b\u00ean ngo\u00e0i v\u00e0 th\u1ef1c s\u1ef1 \u0111i b\u1ed9 trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>\u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n tho\u00e1t kh\u1ecfi vi\u1ec7c qu\u00e1 t\u1eadp trung v\u00e0o n\u1ed9i b\u1ed9. S\u1ebd gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m t\u1ed1t h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n \u0111\u1ecbnh h\u00ecnh c\u00e2u chuy\u1ec7n v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a m\u00ecnh. \u0110\u1ec3 ph\u00f9 h\u1ee3p h\u01a1n theo nh\u1eefng c\u00e1ch \u0111\u00e1ng ng\u1ea1c nhi\u00ean.<\/p>\n\n\n\n<p><strong>Th\u00f4ng qua B\u1ed1n Th\u00f4ng minh c\u1ee7a \u0110\u1ea7u \u00f3c Kinh doanh:<\/strong><\/p>\n\n\n\n<p>\u201cSAP th\u1ea5y b\u00e0i t\u1eadp n\u00e0y h\u1eefu \u00edch \u0111\u1ebfn m\u1ee9c h\u1ecd b\u1eaft \u0111\u1ea7u th\u1ef1c hi\u1ec7n n\u00f3 v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, \u0111\u1ec3 gi\u00fap h\u1ecd t\u00ecm ra c\u00e1ch t\u1ed1i \u0111a h\u00f3a c\u01a1 h\u1ed9i c\u1ee7a m\u00ecnh v\u1edbi nh\u1eefng ng\u01b0\u1eddi m\u00e0 h\u1ecd hi\u1ec7n \u0111ang b\u00e1n ho\u1eb7c nh\u1eefng ng\u01b0\u1eddi m\u00e0 h\u1ecd mu\u1ed1n b\u00e1n. &#8220;N\u00f3 th\u1ef1c s\u1ef1 khi\u1ebfn h\u1ecd suy ngh\u0129 v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd c\u0169ng nh\u01b0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng theo c\u00e1ch m\u00e0 h\u1ecd c\u00f3 th\u1ec3 kh\u00f4ng c\u00f3 tr\u01b0\u1edbc \u0111\u00e2y, b\u1edfi v\u00ec t\u1ea5t c\u1ea3 ch\u00fang ta, ngay c\u1ea3 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang ta, \u0111\u1ec1u c\u00f3 th\u1ec3 t\u1eadp trung r\u1ea5t nhi\u1ec1u v\u00e0o n\u1ed9i b\u1ed9&#8221;, c\u00f4 n\u00f3i. &#8220;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>B\u1ea1n c\u00f3 bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh th\u1ef1c s\u1ef1 l\u00e0 ai kh\u00f4ng?<\/strong><\/h2>\n\n\n\n<p>B\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 bi\u1ebft m\u00ecnh ph\u1ee5c v\u1ee5 ai v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tr\u00ecnh b\u00e0y r\u00f5 nh\u1eefng n\u1ed7i \u0111au, nhu c\u1ea7u v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a h\u1ecd kh\u00f4ng?<\/p>\n\n\n\n<p>N\u00e2ng cao Tr\u00ed tu\u1ec7 kh\u00e1ch h\u00e0ng, tr\u1edf th\u00e0nh ng\u01b0\u1eddi \u1ee7ng h\u1ed9 kh\u00e1ch h\u00e0ng v\u00e0 chia s\u1ebb Ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd ph\u1ee5c v\u1ee5 b\u1ea1n t\u1ed1t trong su\u1ed1t s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Adsplus.vn<\/strong><\/h4>\n\n\n\n<p><em>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 xem b\u00e0i vi\u1ebft <\/em>n\u00e0y<em>. H\u00e3y c\u1eadp nh\u1eadt th\u00eam c\u00e1c b\u00e0i vi\u1ebft t\u1eeb Adsplus \u0111\u1ec3 bi\u1ebft th\u00eam nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t v\u1ec1<\/em> <em>Marketing<\/em>. V<em>\u00e0 c\u00e1c Tips ch\u1ea1y qu\u1ea3ng c\u00e1o hi\u1ec7u qu\u1ea3.<\/em><\/p>\n\n\n\n<ul><li><span class=\"has-inline-color has-vivid-red-color\">Tham kh\u1ea3o c\u00e1c kh\u00f3a h\u1ecdc Google Ads, Facebook Ads t\u1ea1i <strong>guru.edu.vn<\/strong><\/span><\/li><li><span class=\"has-inline-color has-vivid-red-color\">Tham kh\u1ea3o c\u00e1c g\u00f3i set up t\u00e0i kho\u1ea3n qu\u1ea3ng c\u00e1o Google Ads, Facebook Ads t\u1ea1i <strong><a rel=\"nofollow noreferrer noopener\" href=\"https:\/\/hubs.la\/H0BrYSB0\" target=\"_blank\">1ad.vn<\/a><\/strong><\/span><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00fang ta t\u1eadp trung v\u00e0o n\u1ed9i b\u1ed9, kh\u00f4ng nh\u00ecn ra b\u00ean ngo\u00e0i. Quan tr\u1ecdng nh\u1ea5t, ch\u00ednh l\u00e0 m\u1ea5t \u0111i s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi n\u1ed7i \u0111au, nhu c\u1ea7u v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. Hay c\u00f2n g\u1ecdi l\u00e0 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch Insight c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu b\u1ea1n mu\u1ed1n ph\u00e1t tri\u1ec3n m\u1ed9t l\u1ee3i th\u1ebf [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[110],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00e1ch ph\u00e2n t\u00edch Insight kh\u00e1ch h\u00e0ng (Customer Intelligence) [STRATEGIES]<\/title>\n<meta name=\"description\" content=\"Khi qu\u00e1 quan t\u00e2m n\u1ed9i b\u1ed9, l\u00e0m m\u1ea5t \u0111i s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi n\u1ed7i \u0111au, nhu c\u1ea7u v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch Insight c\u1ee7a kh\u00e1ch h\u00e0ng...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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property=\"article:published_time\" content=\"2021-04-30T02:14:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-28T03:19:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2021\/04\/phan-tich-insight-khach-hang.png\" \/>\n<meta name=\"author\" content=\"wdt_admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"wdt_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/adsplus.vn\/blog\/cach-phan-tich-insight-khach-hang\",\"url\":\"https:\/\/adsplus.vn\/blog\/cach-phan-tich-insight-khach-hang\",\"name\":\"C\u00e1ch ph\u00e2n t\u00edch Insight 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