{"id":31886,"date":"2023-06-02T09:00:00","date_gmt":"2023-06-02T02:00:00","guid":{"rendered":"https:\/\/adsplus.vn\/blog\/?p=31886"},"modified":"2023-05-08T17:24:48","modified_gmt":"2023-05-08T10:24:48","slug":"nhung-so-lieu-thong-ke-chatbot-quan-trong-cho-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/adsplus.vn\/blog\/nhung-so-lieu-thong-ke-chatbot-quan-trong-cho-doanh-nghiep","title":{"rendered":"Nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea Chatbot quan tr\u1ecdng cho doanh nghi\u1ec7p"},"content":{"rendered":"\n<p>T\u1eeb nh\u1eefng ho\u1ea1t \u0111\u1ed9ng nh\u01b0 cung c\u1ea5p ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 hay h\u01b0\u1edbng d\u1eabn kh\u00e1ch truy c\u1eadp trang web. Chatbot v\u1eabn lu\u00f4n l\u00e0 s\u1ef1 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u trong n\u0103m 2023 v\u1edbi \u01b0u ti\u00ean cho d\u1ecbch v\u1ee5 v\u00e0 gi\u00e1 ti\u1ec1n. M\u1eb7c d\u00f9 nh\u1eefng \u1ee9ng d\u1ee5ng t\u1ef1 \u0111\u1ed9ng nh\u01b0 chatbot hay textbot \u0111\u1ec1u c\u00f3 nh\u1eefng l\u1ee3i \u00edch v\u00e0 h\u1ea1n ch\u1ebf kh\u00e1c nhau. Tuy nhi\u00ean, nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea v\u1ec1 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a chatbot s\u1ebd khi\u1ebfn c\u00e1c doanh nghi\u1ec7p b\u1ea5t ng\u1edd.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"722\" height=\"401\" src=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2023\/03\/thong-ke-chatbot-1.png\" alt=\"\" class=\"wp-image-31888\" srcset=\"https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2023\/03\/thong-ke-chatbot-1.png 722w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2023\/03\/thong-ke-chatbot-1-300x167.png 300w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2023\/03\/thong-ke-chatbot-1-218x121.png 218w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2023\/03\/thong-ke-chatbot-1-436x242.png 436w, https:\/\/adsplus.vn\/blog\/wp-content\/uploads\/2023\/03\/thong-ke-chatbot-1-720x401.png 720w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Chatbot l\u00e0 g\u00ec?<\/strong><\/h2>\n\n\n\n<p>Chatbot l\u00e0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho c\u00e1c trang web, n\u1ec1n t\u1ea3ng truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i ho\u1eb7c v\u0103n b\u1ea3n \u0111\u1ec3 m\u00f4 ph\u1ecfng cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a con ng\u01b0\u1eddi. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 g\u1ecdi l\u00e0 marketing \u0111\u00e0m tho\u1ea1i. Nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea cho th\u1ea5y Chatbot ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn v\u1edbi c\u00e1c doanh nghi\u1ec7p t\u1eadp trung v\u00e0o k\u1ef9 thu\u1eadt s\u1ed1. Chatbot hay textbot c\u00f3 c\u00e1c gi\u1edbi h\u1ea1n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c h\u1ecfi. Ch\u00fang c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u0103ng kh\u1ea3 n\u0103ng t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Xem th\u00eam:<\/strong><\/h4>\n\n\n\n<ul><li><a href=\"https:\/\/adsplus.vn\/blog\/cach-de-co-the-xay-dung-kenh-marketing-b2b-cho-doanh-nghiep\/\">C\u00e1ch \u0111\u1ec3 c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng k\u00eanh Marketing B2B cho doanh nghi\u1ec7p<\/a><\/li><li><a href=\"https:\/\/adsplus.vn\/blog\/chien-luoc-marketing-ngay-le\/\">M\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c Marketing ng\u00e0y l\u1ec5 d\u00e0nh cho doanh nghi\u1ec7p B2B<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea Chatbot<\/strong><\/h2>\n\n\n\n<p>M\u1ed9t trong nh\u1eefng kh\u00eda c\u1ea1nh quan tr\u1ecdng c\u1ee7a chatbot c\u1ea7n xem x\u00e9t l\u00e0 nh\u1ea5n m\u1ea1nh v\u00e0o h\u00e0nh vi gi\u1ed1ng con ng\u01b0\u1eddi. V\u1edbi nh\u1eefng h\u00e0nh vi ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn nh\u01b0 v\u1eady s\u1ebd gi\u00fap chatbot t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i.&nbsp;C\u00e1c th\u1ed1ng k\u00ea chatbot d\u01b0\u1edbi \u0111\u00e2y cho th\u1ea5y s\u1ef1 t\u0103ng tr\u01b0\u1edfng m\u00e0 c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 mong \u0111\u1ee3i.<\/p>\n\n\n\n<p>1. C\u00e1c ng\u00e0nh t\u00e0i ch\u00ednh, y t\u1ebf, gi\u00e1o d\u1ee5c, du l\u1ecbch v\u00e0 b\u1ea5t \u0111\u1ed9ng s\u1ea3n \u0111ang thu l\u1ee3i nhi\u1ec1u nh\u1ea5t t\u1eeb \u200b\u200bchatbot.&nbsp;<\/p>\n\n\n\n<p>2. 80% doanh nghi\u1ec7p d\u1ef1 ki\u1ebfn \u200b\u200bs\u1ebd t\u00edch h\u1ee3p m\u1ed9t s\u1ed1 d\u1ea1ng h\u1ec7 th\u1ed1ng chatbot v\u00e0o n\u0103m 2021.&nbsp;<\/p>\n\n\n\n<p>3. Chatbots c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m t\u1edbi 30% chi ph\u00ed h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.&nbsp;<\/p>\n\n\n\n<p>4. Gi\u00e1 tr\u1ecb th\u1ecb tr\u01b0\u1eddng c\u1ee7a chatbot l\u00e0 703 tri\u1ec7u USD v\u00e0o n\u0103m 2016.&nbsp;<\/p>\n\n\n\n<p>5. H\u01a1n 50% kh\u00e1ch h\u00e0ng d\u1ef1 \u0111o\u00e1n r\u1eb1ng c\u00e1c doanh nghi\u1ec7p m\u1edf c\u1eeda 24\/7.&nbsp;<\/p>\n\n\n\n<p>6. Theo Drift, 64% ng\u01b0\u1eddi tr\u1ef1c tuy\u1ebfn cho bi\u1ebft t\u00ednh n\u0103ng ho\u1ea1t \u0111\u1ed9ng 24\/7 c\u1ee7a chatbot l\u00e0 t\u00ednh n\u0103ng t\u1ed1t nh\u1ea5t c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<p>7. Chatbots ph\u1ed5 bi\u1ebfn \u0111\u1ed1i v\u1edbi c\u1ea3 th\u1ebf h\u1ec7 thi\u00ean ni\u00ean k\u1ef7 v\u00e0 th\u1ebf h\u1ec7 b\u00f9ng n\u1ed5 l\u00e0 tr\u1ebb em.<\/p>\n\n\n\n<p>8. C\u00f3 h\u01a1n 300.000 chatbot \u0111ang ho\u1ea1t \u0111\u1ed9ng tr\u00ean Facebook.<\/p>\n\n\n\n<p>9. 69% ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch chatbot v\u00ec kh\u1ea3 n\u0103ng cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi nhanh cho c\u00e1c c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n.&nbsp;<\/p>\n\n\n\n<p>10. Theo IBM, Chatbots c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi t\u1edbi 80% c\u00e1c c\u00e2u h\u1ecfi ti\u00eau chu\u1ea9n.&nbsp;<\/p>\n\n\n\n<p>11. 95% ng\u01b0\u1eddi ti\u00eau d\u00f9ng tin r\u1eb1ng &#8216;d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng&#8217; s\u1ebd \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i nhi\u1ec1u nh\u1ea5t t\u1eeb \u200b\u200bchatbot.&nbsp;<\/p>\n\n\n\n<p>12. 56% ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch nh\u1eafn tin cho doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap h\u01a1n l\u00e0 g\u1ecdi cho b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.&nbsp;<\/p>\n\n\n\n<p>13. 67% kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n c\u1ea7u \u0111\u00e3 b\u00e1o c\u00e1o s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong n\u0103m qua.<\/p>\n\n\n\n<p>14. 37% ng\u01b0\u1eddi ti\u00eau d\u00f9ng mong \u0111\u1ee3i nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng trong tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p.&nbsp;<\/p>\n\n\n\n<p>15. Th\u1ed1ng k\u00ea cho th\u1ea5y 33% ng\u01b0\u1eddi ti\u00eau d\u00f9ng mu\u1ed1n s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 \u0111\u1eb7t ch\u1ed7, \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn,&#8230;&nbsp;<\/p>\n\n\n\n<p>16. 67% th\u1ebf h\u1ec7 thi\u00ean ni\u00ean k\u1ef7 \u1edf Hoa K\u1ef3 b\u00e1o c\u00e1o r\u1eb1ng h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng s\u1ebd mua s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 t\u1eeb c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 chatbot.<\/p>\n\n\n\n<p>17. &nbsp;C\u00e1c n\u1ec1n t\u1ea3ng \u0111\u01b0\u1ee3c trang b\u1ecb ch\u1ee9c n\u0103ng chatbot c\u00f3 th\u1ec3 n\u00e2ng cao nh\u1eadn th\u1ee9c v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u; B\u00e1n h\u00e0ng\/t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, tham gia ti\u1ebfp th\u1ecb v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.&nbsp;<\/p>\n\n\n\n<p>18. C\u00e1c n\u1ec1n t\u1ea3ng nh\u1eafn tin c\u00f3 c\u1ea3 ch\u01b0\u01a1ng tr\u00ecnh d\u1ef1a tr\u00ean gi\u1ecdng n\u00f3i v\u00e0 v\u0103n b\u1ea3n \u0111ang tr\u1edf th\u00e0nh ph\u01b0\u01a1ng ph\u00e1p \u01b0a th\u00edch \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c doanh nghi\u1ec7p.&nbsp;<\/p>\n\n\n\n<p>19. C\u00e1c doanh nghi\u1ec7p c\u00f3 \u00edt nh\u1ea5t 1 t\u1ef7 \u0111\u00f4 la doanh thu h\u00e0ng n\u0103m c\u00f3 th\u1ec3 th\u1ea5y doanh thu trung b\u00ecnh t\u0103ng th\u00eam 823 tri\u1ec7u \u0111\u00f4 la trong ba n\u0103m.<\/p>\n\n\n\n<p>20. C\u1ee9 5 ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00ec c\u00f3 1 ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng mua h\u00e0ng h\u00f3a&nbsp;v\u00e0 d\u1ecbch v\u1ee5 t\u1eeb chatbot.<\/p>\n\n\n\n<p>&nbsp;21. Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng chatbot to\u00e0n c\u1ea7u s\u1ebd l\u00e0 1,25 t\u1ef7 USD v\u00e0o n\u0103m 2025.&nbsp;<\/p>\n\n\n\n<p>&nbsp;22. Gi\u00e1 tr\u1ecb th\u1ecb tr\u01b0\u1eddng c\u1ee7a chatbot l\u00e0 703 tri\u1ec7u USD v\u00e0o n\u0103m 2016.&nbsp;<\/p>\n\n\n\n<p>&nbsp;23. Tr\u00ean to\u00e0n th\u1ebf gi\u1edbi, chatbot s\u1ebd ti\u1ebft ki\u1ec7m h\u01a1n 8 t\u1ef7 \u0111\u00f4 la v\u00e0o n\u0103m 2022.&nbsp;<\/p>\n\n\n\n<p>&nbsp;24. T\u0103ng tr\u01b0\u1edfng th\u1ecb tr\u01b0\u1eddng chatbot s\u1ebd t\u0103ng t\u1ed1c h\u01a1n n\u1eefa trong giai \u0111o\u1ea1n 2016-2023.&nbsp;<\/p>\n\n\n\n<p>&nbsp;25. C\u00e1c \u1ee9ng d\u1ee5ng nh\u1eafn tin c\u00f3 h\u01a1n 5 t\u1ef7 ng\u01b0\u1eddi d\u00f9ng ho\u1ea1t \u0111\u1ed9ng m\u1ed7i th\u00e1ng.&nbsp;<\/p>\n\n\n\n<p>26. &nbsp;Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng chatbot tr\u00ean to\u00e0n th\u1ebf gi\u1edbi s\u1ebd \u0111\u1ea1t 1,3 t\u1ef7 USD v\u00e0o n\u0103m 2024.&nbsp;<\/p>\n\n\n\n<p>27. D\u1ef1 \u0111o\u00e1n \u0111\u1ebfn n\u0103m 2020, 80% doanh nghi\u1ec7p s\u1ebd s\u1eed d\u1ee5ng chatbot.&nbsp;<\/p>\n\n\n\n<p>28. C\u00e1c qu\u1ed1c gia c\u00f3 s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng chatbot nhi\u1ec1u nh\u1ea5t l\u00e0 M\u1ef9 (36%), \u1ea4n \u0110\u1ed9 (11%) v\u00e0 \u0110\u1ee9c (4%).&nbsp;<\/p>\n\n\n\n<p>29. 24% doanh nghi\u1ec7p, 15% c\u00f4ng ty c\u1ee1 trung b\u00ecnh v\u00e0 16% doanh nghi\u1ec7p nh\u1ecf hi\u1ec7n s\u1eed d\u1ee5ng chatbot.&nbsp;<\/p>\n\n\n\n<p>30. 41% nh\u1eefng ng\u01b0\u1eddi b\u1eaft \u0111\u1ea7u tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn v\u1edbi doanh nghi\u1ec7p l\u00e0 gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ea5p C.&nbsp;<\/p>\n\n\n\n<p>31. &nbsp;Ng\u01b0\u1eddi ta d\u1ef1 \u0111o\u00e1n r\u1eb1ng t\u1eeb 20% v\u00e0o n\u0103m 2017, 50% t\u00ecm ki\u1ebfm tr\u1ef1c tuy\u1ebfn s\u1ebd s\u1eed d\u1ee5ng tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i v\u00e0o n\u0103m 2020.&nbsp;<\/p>\n\n\n\n<p>32. S\u1eed d\u1ee5ng chatbot c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m t\u1edbi 30% t\u1eeb 1,3 ngh\u00ecn t\u1ef7 \u0111\u00f4 la m\u00e0 h\u1ecd chi \u0111\u1ec3 ph\u1ee5c v\u1ee5 c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.&nbsp;<\/p>\n\n\n\n<p>33. 64% ng\u01b0\u1eddi d\u00f9ng internet cho bi\u1ebft t\u00ednh n\u0103ng chatbot t\u1ed1t nh\u1ea5t l\u00e0 d\u1ecbch v\u1ee5 24 gi\u1edd.&nbsp;<\/p>\n\n\n\n<p>34. 55% ng\u01b0\u1eddi d\u00f9ng cho bi\u1ebft h\u1ecd th\u00edch nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh cho c\u00e1c c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n t\u1eeb chatbot.&nbsp;<\/p>\n\n\n\n<p>35. &nbsp;34% ng\u01b0\u1eddi d\u00f9ng cho bi\u1ebft h\u1ecd mu\u1ed1n tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi t\u1eeb chatbot li\u00ean quan \u0111\u1ebfn th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.&nbsp;<\/p>\n\n\n\n<p>36. Chatbots c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m chi ph\u00ed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch tr\u1ea3 l\u1eddi t\u1edbi 80% c\u00e2u h\u1ecfi th\u00f4ng th\u01b0\u1eddng.<\/p>\n\n\n\n<p>37.&nbsp;B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng chatbot, doanh nghi\u1ec7p v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd ti\u1ebft ki\u1ec7m t\u1ed5ng c\u1ed9ng 2,5 t\u1ef7 gi\u1edd v\u00e0o n\u0103m 2023.&nbsp;<\/p>\n\n\n\n<p>38. &nbsp;M\u1ecdi ng\u01b0\u1eddi t\u1eeb 195 qu\u1ed1c gia s\u1eed d\u1ee5ng tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u00ean c\u00e1c trang web kinh doanh.&nbsp;<\/p>\n\n\n\n<p>39. 3 chatbot AI li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c h\u00e0ng \u0111\u1ea7u l\u00e0 Microsoft Cortana (49%), Apple Siri (47%) v\u00e0 Google Assistant (23%).&nbsp;<\/p>\n\n\n\n<p>40. 66% Millennials so v\u1edbi 58% Baby Boomers coi d\u1ecbch v\u1ee5 24 gi\u1edd l\u00e0 l\u1ee3i \u00edch h\u00e0ng \u0111\u1ea7u c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng chatbot.<\/p>\n\n\n\n<p>41. 34% ng\u01b0\u1eddi d\u00f9ng n\u00f3i r\u1eb1ng h\u1ecd s\u1ebd s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 t\u00ecm m\u1ed9t \u0111\u1ea1i l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 con ng\u01b0\u1eddi.&nbsp;<\/p>\n\n\n\n<p>42. 40% th\u1ebf h\u1ec7 thi\u00ean ni\u00ean k\u1ef7 n\u00f3i r\u1eb1ng h\u1ecd tr\u00f2 chuy\u1ec7n v\u1edbi chatbot h\u00e0ng ng\u00e0y.&nbsp;<\/p>\n\n\n\n<p>43. &nbsp;43% m\u1ecdi ng\u01b0\u1eddi th\u00edch giao d\u1ecbch v\u1edbi tr\u1ee3 l\u00fd c\u1ee7a con ng\u01b0\u1eddi h\u01a1n l\u00e0 chatbot.<\/p>\n\n\n\n<p>44. 15% ng\u01b0\u1eddi M\u1ef9 tr\u01b0\u1edfng th\u00e0nh \u0111\u00e3 s\u1eed d\u1ee5ng chatbot.&nbsp;<\/p>\n\n\n\n<p>45. 43% ng\u01b0\u1eddi d\u00f9ng ng\u00e2n h\u00e0ng s\u1ed1 \u1edf Hoa K\u1ef3 th\u00edch s\u1eed d\u1ee5ng tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp ho\u1eb7c chatbot \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1.&nbsp;<\/p>\n\n\n\n<p>46. Th\u1ecb tr\u01b0\u1eddng Ch\u00e2u \u00c2u (45%) d\u1eabn \u0111\u1ea7u v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng chatbot, ti\u1ebfp theo l\u00e0 B\u1eafc M\u1ef9 (28%).&nbsp;<\/p>\n\n\n\n<p>47. 67% ng\u01b0\u1eddi d\u00f9ng internet thu\u1ed9c th\u1ebf h\u1ec7 thi\u00ean ni\u00ean k\u1ef7 c\u1ee7a Hoa K\u1ef3 s\u1ebd mua s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u1eeb c\u00e1c th\u01b0\u01a1ng hi\u1ec7u b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng chatbot.&nbsp;<\/p>\n\n\n\n<p>48. 47% ng\u01b0\u1eddi d\u00f9ng internet tr\u01b0\u1edfng th\u00e0nh \u1edf M\u1ef9 ngh\u0129 r\u1eb1ng chatbot \u0111\u01b0a ra nhi\u1ec1u c\u00e2u tr\u1ea3 l\u1eddi v\u00f4 \u00edch.&nbsp;<\/p>\n\n\n\n<p>49. Ng\u01b0\u1eddi d\u00f9ng \u1edf Ch\u00e2u \u00c1-Th\u00e1i B\u00ecnh D\u01b0\u01a1ng v\u00e0 Ch\u00e2u \u00c2u t\u01b0\u01a1ng t\u1ef1 nhau v\u1ec1 m\u1ee9c \u0111\u1ed9 s\u1eed d\u1ee5ng h\u1ed7n h\u1ee3p tr\u01b0\u1edfng th\u00e0nh c\u1ee7a chatbot. 35% m\u1ecdi ng\u01b0\u1eddi n\u00f3i r\u1eb1ng h\u1ecd s\u1ebd s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 khi\u1ebfu n\u1ea1i, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ho\u1eb7c \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c l\u1eddi gi\u1ea3i th\u00edch.&nbsp;<\/p>\n\n\n\n<p>50. Trong tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p, 37% ng\u01b0\u1eddi d\u00f9ng n\u00f3i r\u1eb1ng h\u1ecd s\u1ebd s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng.<\/p>\n\n\n\n<p>51. 57% gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh tr\u00edch d\u1eabn r\u1eb1ng c\u00e1c chatbot \u0111\u00e0m tho\u1ea1i cho ph\u00e9p trang web c\u1ee7a h\u1ecd cung c\u1ea5p s\u1ef1 ch\u00fa \u00fd \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>52. \u0110\u1ebfn n\u0103m 2022, 70% nh\u00e2n vi\u00ean kinh doanh s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi chatbot h\u00e0ng ng\u00e0y.<\/p>\n\n\n\n<p>53. Chatbots d\u1ef1 ki\u1ebfn \u200b\u200bs\u1ebd x\u1eed l\u00fd 75% \u0111\u1ebfn 90% c\u00e1c y\u00eau c\u1ea7u v\u1ec1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 ng\u00e2n h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o n\u0103m 2022 (theo CNBC).<\/p>\n\n\n\n<p>54. Chatbots d\u1ef1 ki\u1ebfn \u200b\u200bs\u1ebd ti\u1ebft ki\u1ec7m cho doanh nghi\u1ec7p t\u1edbi 8 t\u1ef7 USD v\u00e0o n\u0103m 2022. (Ngu\u1ed3n: Juniper Research)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/adsplus.vn\/\" target=\"_blank\">Adsplus.vn<\/a><\/strong><\/h4>\n\n\n\n<p><em>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 xem b\u00e0i vi\u1ebft <\/em>n\u00e0y<em>. H\u00e3y c\u1eadp nh\u1eadt th\u00eam c\u00e1c b\u00e0i vi\u1ebft t\u1eeb Adsplus \u0111\u1ec3 bi\u1ebft th\u00eam nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t v\u1ec1 Marketing.<\/em> V<em>\u00e0 c\u00e1c Tips ch\u1ea1y qu\u1ea3ng c\u00e1o hi\u1ec7u qu\u1ea3.<\/em><\/p>\n\n\n\n<ul><li><span class=\"has-inline-color has-vivid-red-color\">Tham kh\u1ea3o c\u00e1c kh\u00f3a h\u1ecdc Google Ads, Facebook Ads t\u1ea1i <strong>guru.edu.vn<\/strong><\/span><\/li><li><span class=\"has-inline-color has-vivid-red-color\">Tham kh\u1ea3o c\u00e1c g\u00f3i setup t\u00e0i kho\u1ea3n qu\u1ea3ng c\u00e1o Google Ads, Facebook Ads t\u1ea1i <strong><a rel=\"nofollow noreferrer noopener\" href=\"https:\/\/hubs.la\/H0BrYSB0\" target=\"_blank\">1ad.vn<\/a><\/strong><\/span><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>T\u1eeb nh\u1eefng ho\u1ea1t \u0111\u1ed9ng nh\u01b0 cung c\u1ea5p ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 hay h\u01b0\u1edbng d\u1eabn kh\u00e1ch truy c\u1eadp trang web. Chatbot v\u1eabn lu\u00f4n l\u00e0 s\u1ef1 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u trong n\u0103m 2023 v\u1edbi \u01b0u ti\u00ean cho d\u1ecbch v\u1ee5 v\u00e0 gi\u00e1 ti\u1ec1n. M\u1eb7c d\u00f9 nh\u1eefng \u1ee9ng d\u1ee5ng t\u1ef1 \u0111\u1ed9ng nh\u01b0 chatbot hay textbot \u0111\u1ec1u c\u00f3 nh\u1eefng l\u1ee3i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":31888,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[110],"tags":[1240,393,1216],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea Chatbot quan tr\u1ecdng cho doanh nghi\u1ec7p<\/title>\n<meta name=\"description\" content=\"M\u1eb7c d\u00f9 chatbot hay textbot \u0111\u1ec1u c\u00f3 nh\u1eefng l\u1ee3i \u00edch v\u00e0 h\u1ea1n ch\u1ebf kh\u00e1c nhau. Tuy nhi\u00ean, nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea v\u1ec1 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a chatbot s\u1ebd khi\u1ebfn b\u1ea1n b\u1ea5t ng\u1edd\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adsplus.vn\/blog\/nhung-so-lieu-thong-ke-chatbot-quan-trong-cho-doanh-nghiep\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea Chatbot quan tr\u1ecdng cho doanh nghi\u1ec7p\" \/>\n<meta property=\"og:description\" content=\"M\u1eb7c d\u00f9 chatbot hay textbot \u0111\u1ec1u c\u00f3 nh\u1eefng l\u1ee3i \u00edch v\u00e0 h\u1ea1n ch\u1ebf kh\u00e1c nhau. 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